Product Information
Shipping Rates
Shipping costs depend on the type of product and your order total. Prescription medications and non-prescription products are shipped separately, so shipping fees apply to each order individually.
Non-Prescription Products
Prescription Medication
Please note: Because prescription and non-prescription products ship separately, combined order totals don't count toward the non-prescription free shipping threshold.
Returns
Non-Prescription Products:
We offer a hassle-free return policy within 30 days for unopened items in original condition for exchange or store credit. Refunds are available if the product is faulty or not as described; however, food or treats cannot be returned once opened.
Prescription Medications:
We cannot accept change of mind returns for prescription products, given that there are laws that prohibit the resale of medication. Please make your selections carefully, and double-check your order before submitting.
Palatability Guarantee
Our Palatability Guarantee applies to selected brands, including Advance, Royal Canin, Purina, Hill's and 4CYTE, allowing you to return any unused portion of dry/wet food for an exchange or full refund.
