Terms
Welcome to Vets Love Pets.
By accessing, browsing, or using this website in any manner, you acknowledge that you have read, understood, and agree to be bound by the following terms and conditions of use (these "Terms"), which together with our Privacy Policy and the Provet Terms & Conditions, govern your use of this website and any transactions conducted through it. If you do not agree to these Terms, you must immediately cease using this website.
The term "Vets Love Pets" or "us" or "we" refers to Provet Pty Ltd trading as Vets Love Pets. The term "you" refers to the user of our website.
Every effort is made to keep the website up and running smoothly. However, the website is provided on an "as is" and "as available" basis. Vets Love Pets makes no representation or warranty that the website will be uninterrupted, timely, secure, or error-free. Vets Love Pets takes no responsibility for, and will not be liable for, the website being temporarily or permanently unavailable for any reason whatsoever, including but not limited to technical issues, maintenance, or circumstances beyond our control.
The use of this website is subject to the following Terms:
1. Vets Love Pets is in partnership with Royal Canin and other suppliers for our Veterinary Referral Program and veterinary clinics may receive a benefit.
2. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
3. Neither we nor any third parties provide any warranty or guarantee, whether express or implied, as to the accuracy, reliability, availability, timeliness, performance, completeness, merchantability, fitness for a particular purpose, or suitability of the information, products, services, and materials found or offered on this website. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. To the maximum extent permitted by applicable law, all implied warranties, conditions, and representations are hereby excluded.
4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. To the fullest extent permitted by law, Vets Love Pets shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, arising out of or in connection with your use of, or inability to use, this website or any products or services obtained through it. You hereby irrevocably indemnify, defend, and hold harmless Vets Love Pets and its affiliates, officers, directors, owners, employees, agents, information providers, licensors, and licensees from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees on a full indemnity basis) incurred in connection with any claim arising out of any breach by you of these Terms, your use of this website, or any transaction conducted through it. You shall cooperate fully with us in the defence of any such claim. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you.
5. This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these Terms.
6. All trademarks reproduced in this website that are not the property of, or licensed to, Vets Love Pets, are acknowledged on the website.
7. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
8. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
9. You may not create a link to this website from another website or document without Vets Love Pets' prior consent. To make a request, please contact us.
10. Your use of this website and any dispute arising out of such use of the website is subject to the laws of the State of Queensland, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of the State of Queensland and any courts of appeal therefrom. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Prescription Products
This section governs the ordering and supply of prescription-only veterinary medicines ("Prescription Products") through Vets Love Pets.
1. Supply and Our Role
Vets Love Pets is not a licensed pharmacy and does not dispense, supply, sell, or fulfil orders for medications. Vets Love Pets acts solely as a technology platform service provider, hosting and maintaining the website through which you may place orders for Prescription Products directly with the Pharmacy Partner. You expressly acknowledge and agree that Vets Love Pets is at no time a party to any transaction for Prescription Products and assumes no responsibility, obligation, or liability whatsoever in connection with the supply, fulfilment, dispensing, quality, safety, efficacy, or suitability of any Prescription Products. Without limiting the foregoing, Vets Love Pets shall not be liable for any act, omission, negligence, or default of the Pharmacy Partner.
All Prescription Products are supplied, sold, dispensed, and fulfilled exclusively by our independent Australian partner pharmacy (the "Pharmacy Partner"), who warrants that it holds all necessary licences and registrations. The Pharmacy Partner is solely responsible for the fulfilment of all orders for Prescription Products, including without limitation the dispensing, packaging, storage, and delivery thereof.
The contract for the supply of any Prescription Product is formed exclusively between the Pharmacy Partner and you. You expressly acknowledge and agree that Vets Love Pets is not a party to any such contract and shall have no obligations, duties, or liability of any kind arising out of or in connection with any such contract of sale or the performance or non-performance thereof. You irrevocably waive any and all claims against Vets Love Pets in respect of any Prescription Product. The Pharmacy Partner reserves the right to accept or decline any order at its sole and absolute discretion, and Vets Love Pets shall bear no liability for any such acceptance or refusal.
To the fullest extent permitted by law, Vets Love Pets disclaims and excludes all responsibility, liability, warranties, guarantees, and obligations of any kind whatsoever, whether arising in contract, tort (including negligence), statute, or otherwise, in respect of the Prescription Products, including without limitation any liability relating to the supply, fulfilment, dispensing, quality, safety, efficacy, storage, packaging, labelling, delivery, or fitness for purpose of any Prescription Products. In no event shall Vets Love Pets be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with any Prescription Product. Any claims, complaints, or disputes regarding Prescription Products must be directed solely to the Pharmacy Partner. The disclaimers and limitations set out in this section shall survive the termination or expiry of these Terms.
2. Valid Prescription Requirement
Vets Love Pets facilitates the ordering process but cannot and does not guarantee the supply of Prescription Products. The supply of Prescription Products is contingent upon you providing a valid, current prescription issued by an Australian registered veterinarian ("Prescription"). Vets Love Pets shall bear no liability whatsoever if a Prescription is invalid, expired, incomplete, or otherwise inadequate, or if the Pharmacy Partner declines to fulfil an order for any reason.
Submission: When ordering, you must either:
1. Provide a clear copy (e.g., scan/photo) of the new Prescription for verification.
2. Confirm that the current, original Prescription is already on file with the Pharmacy Partner (if repeats remain and the script is unexpired).
Verification: You authorise us and the Pharmacy Partner to contact the prescribing veterinarian regarding your Prescription details. Vets Love Pets shall not be liable for any delay, refusal, or other outcome arising from the verification process, nor for any inaccuracy in the information provided by you or the prescribing veterinarian.
3. Original Prescription Mailing
For first-time orders or if the original physical Prescription is not already held on file, the Pharmacy Partner legally requires the original, wet-ink signed Prescription.
Mailing Address: You must immediately post the original Prescription to:
VLP Pharmacy
PO Box 100
Brighton VIC 3186
Your order will not be dispensed until the original physical Prescription is received and validated by the Pharmacy Partner. The dispensing and fulfilment of your order is solely the responsibility of the Pharmacy Partner. Vets Love Pets shall bear no liability whatsoever for any delays, errors, or failures in the dispensing or delivery of any Prescription Products, howsoever arising.
Price Match
Our price match guarantee applies to Prescription Products when you are a VLP Rewards member or ordering via e-script through VetScript. If you find the same Prescription Product at a lower price from an eligible Australian competitor, we will endeavour to match it, subject to verification at our sole and absolute discretion. Standard price match terms and conditions apply.
Returns & Refunds
All sales of Prescription Products are final and are exclusively between you and the Pharmacy Partner. A Prescription Product cannot be returned, exchanged, or refunded once it has left the Pharmacy Partner's premises, regardless of whether the packaging has been opened or the medication has been used. You acknowledge and agree that Vets Love Pets has no involvement in and accepts no liability whatsoever in respect of any returns, exchanges, or refunds of Prescription Products. Any queries or claims regarding returns or refunds of Prescription Products must be directed solely to the Pharmacy Partner.
Australian legislation prohibits the return or resale of dispensed Prescription Products as their storage conditions can no longer be verified once they leave the Pharmacy Partner's premises. This helps prevent potential tampering and protects the health and safety of your pet.
In exceptional circumstances, the Pharmacy Partner may at its sole and absolute discretion consider waiving the return restriction. Such situations are assessed on a case-by-case basis by the Pharmacy Partner, approval is not guaranteed, and no precedent is set by any prior waiver. Vets Love Pets has no involvement in, and accepts no liability in respect of, any such determination.
Subject to Provet Terms & Conditions
Notwithstanding anything to the contrary in these Terms, your use of this website and any transactions conducted through it remain subject to the Provet Terms & Conditions, which shall prevail to the extent of any inconsistency.
