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Frequently Asked Questions

In partnership with leading manufacturers such as Royal Canin, VLP has established a veterinary referral program to enable vets to recommend the best possible products to pets, and have them delivered to pet parents. Veterinary clinics may receive a benefit from this program.

All orders over $49 ship for free to anywhere in Australia. All other orders have a flat delivery cost of $11.95.

We do offer shipping to P.O. boxes. To do this, please enter your P.O. box in the 'delivery address' field, and enter the suburb you want the package delivered to. Aus Post will deliver the order to the post office associated with the suburb entered. If you have any trouble with this process please contact our customer service team who will be more than happy to assist you.

Please feel free to contact us here at any time and our customer service team will be online 9am - 5pm AWST Monday through Friday to respond.

Our registration process is quick and simple, as you only need to enter your name, email, and mobile number. Create an account here.

Orders can sometimes take 3-5 days to ship depending on where you live. You should receive a tracking link in an email when your order gets shipped. If you can't find it or are having troubles with it, please contact our customer service team and we will be happy to help.

We accept all types of Visa and Mastercard payments, as well as Paypal, and of course Vets Love Pets gift cards!

Auto Delivery allows you to schedule recurring deliveries of your pets favourite food, treats, or other essentials, to ensure you never run out of pet supplies again!

Yes!  An extra 5% discount applied on every Auto Delivery order, ensuring you always get the best price and your pet always has the essentials they need!

Read all about our Auto Delivery feature here.

If you want to be notified when a product comes back into stock, click the ‘notify me when available’ button on the product page, and you’ll be sent an email as soon as stock comes back in.

Subject to the conditions set out below, if any product you purchase from Vets Love Pets is found to be defective Vets Love Pets will happily repair or replace the product, or offer you a refund.

  • If you bought the product online from us and the product is defective or damaged in transit, please contact our friendly customer representative team here so we can assist you.

  • Please note that we cannot offer refunds or exchanges on food, treats or any edible items that already been opened due to strict health policies. Please make your selections carefully, and double check your order before submitting. This policy does not apply to valid palatability claims related to Royal Canin, Pro Plan, and Hills Pet Nutrition products, as these have a separate policy. Please contact our customer service team regarding these products.  

  • If you received a damaged shipment or product, please make an enquiry here and include photos of the damaged item as well as your invoice number and name, and we will work with you to resolve the issue as quickly as possible.

Got a question that hasn’t been answered?

Contact us and we’ll be able to help. We'd love to hear from you.

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