- Frequently Asked Questions
Frequently Asked Questions
All orders over $49 ship for free to anywhere in Australia. All other orders have a flat delivery cost of $7.95.
Currently we do not offer shipping to P.O. boxes, if you have entered a P.O. box as your delivery address, please contact our customer service team to change your delivery address.
Please feel free to contact us at any time and our customer service team will be online 9am-5pm AWST Monday through Friday to respond.
Our registration process is quick and simple, as you only need to enter your name, email, and mobile number.
Orders can sometimes take 3-5 days to ship depending on where you live. You should have received a tracking link in an email when your order shipped. If you can't find it or are having torubles with it, please contact our customer service team and we will be happy to help.
We accept Visa, Mastercard, Paypal, and of course Vets Love Pets gift cards.
Auto-delivery allows you to schedule recurring deliveries of your pets favourite food, treats, or other essentials, to ensure you never run out of pet supplies again.
Yes, you will save 5% discount on every auto-shipped order, ensuring you always get the best price and your pet always has the essentials they need.
Read all about our auto-delivery feature here.
If you want to be notified when a product comes back into stock, click the ‘notify me’ button on the product page, and you’ll be sent an email as soon as stock comes back in.
Subject to the conditions set out below, if any product you purchase from Vets Love Pets is found to be defective Vets Love Pets will happily repair or replace the product, or offer you a refund.
If you bought the product online from us and the product is defective or damaged in transit, please contact our friendly customer representative team so we can assist you.
Please note that we cannot offer refunds or exchanges on food, treats or any edible items that already been opened due to strict health policies. Please make your selections carefully, and double check your order before submitting. This policy does not apply to valid palatability claims related to Royal Canin and Hills Pet Nutrition products, these have a separate policy, please contact our customer service team regarding these products.
If you received a damaged shipment or product, please make an enquiry with our customer service team and include photos of the damaged item as well as your invoice number and name, and we will work with you to resolve the issue as quickly as possible.