Hill's Pet Nutrition voluntary recall of select canned dog food products

Friday, February 1, 2019

1 Feb 2019

Our team at Vets Love Pets have been notified by Hill's Pet Nutrition of the following voluntary recall.

If you have purchased an affected Hill's canned dog food product involved in this voluntary recall through Vets Love Pets please contact us on 02 8320 3086 or email: [email protected] and our friendly customer service team will be able to assist you. No dry foods, cat foods, or treats are affected. Alternatively you can also contact Hill’s Pet Nutrition Pty Ltd. at 1800 679 932 Monday-Friday during the hours of 9am-5pm (AEST) or at [email protected].

More information is available here: https://www.hillspet.com.au/productlist?fbclid=IwAR2cKftZd7tDXSk2ELdX8QV-ugS7xkoCFaD2Ymf_tETRx6V-aq0y8kw42tQ 

 

Hill’s Pet Nutrition is voluntarily recalling select canned dog food products due to potentially elevated levels of vitamin D.

While vitamin D is an essential nutrient for dogs, ingestion of elevated levels can lead to potential health issues depending on the level of vitamin D and the length of exposure, and dogs may exhibit symptoms such as vomiting, loss of appetite, increased thirst, increased urination, excessive drooling, and weight loss.  Vitamin D, when consumed at very high levels, can lead to serious health issues in dogs including renal dysfunction.  Pet parents with dogs who have consumed any of the products listed and are exhibiting any of these signs should contact their veterinarian.  In most cases, complete recovery is expected after discontinuation of feeding.

The affected canned dog foods were distributed through retail pet stores, veterinary clinics and e-retailers nationwide in Australia.  No dry foods, cat foods, or treats are affected.

Pet parents who purchased the product with the specific lot/date codes listed should discontinue feeding and dispose of those products immediately.  To have discarded products replaced at no cost, please contact the retail pet store, veterinary clinic or e-retailer where you purchased the product of specific lot/date code, or, contact Hill’s via our website or at 1800 679 932.

Hill’s Pet Nutrition learned of the potential for elevated vitamin D levels in some of our canned dog foods after receiving a complaint in the United States about a dog exhibiting signs of elevated vitamin D levels.  Our investigation confirmed elevated levels of vitamin D due to a supplier error.  

We care deeply about all pets and are committed to providing pet parents with safe and high quality products.  Hill’s has identified and isolated the error and, to prevent this from happening again, we have required our supplier to implement additional quality testing prior to their release of ingredients.  In addition to our existing safety processes, we are adding our own further testing of incoming ingredients. 

For further information, please contact Hill’s Pet Nutrition Pty Ltd. at 1800 679 932 Monday-Friday during the hours of 9am-5pm (AEST) or at [email protected] 

This voluntary recall is not applicable in all countries.  If you are outside of Australia please check your own country’s Hill’s website for more information